fbaze Privacy Policy

The security of your personal information is our top priority. Learn how fbaze collects, stores, and keeps your data safe in this policy.

Last Updated: January 2026

1. Introduction

fbaze ("we", "us", or "the platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and share — where applicable — your personal information with third parties.

Please read this Policy carefully before using the platform. By creating an account or using the services on fbaze, you are considered to have agreed to the terms described below. This Policy should be read alongside our Terms and Conditions.

fbaze uses SSL encryption and modern cybersecurity technology to keep all your personal and financial information secure. Your privacy is not a product to us — it is a fundamental right.

2. What Information We Collect

We collect only the information needed to provide our services safely and effectively. The different types of information are described below:

2.1 Information You Provide Directly

Identity Information

Name, date of birth, national ID or passport number (for age verification), and phone number.

Contact Information

Email address and active mobile number, used for account security and communication.

Financial Information

bKash, Nagad, Rocket, Upay, or bank account numbers — used solely for processing transactions.

Account Information

Username, password (stored in encrypted form), preferences, and communication language.

2.2 Automatically Collected Information

When you use fbaze, our systems automatically record certain technical information:

  • IP address and device identification information
  • Browser type, version, and language settings
  • Operating system and device model
  • Platform login times, periods of inactivity, and page visit history
  • Cookie and session data (see Section 7 for details)
  • Account login and security activity logs

2.3 Information Received from Third Parties

In some cases we may receive information from third-party verification services, such as payment processors (bKash, Nagad, Rocket, Upay, and banks) or identity verification services. This information is used solely to confirm your identity and prevent fraudulent activity.

3. Purpose of Using Information

fbaze uses your personal information for the following specific purposes. We do not use your information for any purpose beyond these:

3.1 Service Operations

  • Creating, managing, and verifying your account
  • Processing deposits, withdrawals, and other financial transactions
  • Managing bonuses, promotional offers, and VIP benefits
  • Maintaining gaming history and account statements
  • Customer support and complaint resolution

3.2 Security and Legal Compliance

  • Detecting and preventing fraudulent transactions and irregular activity
  • Ensuring account security and preventing unauthorized access
  • Enforcing responsible gaming policies and identifying patterns of excessive play
  • Preventing financial crime and meeting applicable legal obligations

3.3 Platform Improvement

  • Analyzing user experience to improve service quality
  • Identifying technical issues and monitoring platform performance
  • Testing and launching new games and features

3.4 Communication

With your consent, we may send you new offers, bonus updates, and important security notifications. You may request to stop receiving these communications at any time.

4. Sharing and Disclosure of Information

fbaze does not sell your personal information to third parties or disclose it for marketing purposes. Information may be shared in the following limited circumstances:

Payment Service Providers

Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and banks.

Technology Partners

Game software providers and technology service companies that are contractually bound to maintain confidentiality.

Legal Authorities

Providing necessary information in response to a valid court order or a lawful request from a government authority.

Fraud Prevention

Limited exchange of information with security agencies to prevent cybercrime or financial fraud.

Before sharing information in the cases mentioned above, we ensure that the relevant party follows the same standard of privacy protection as we do. Any sharing of your information is governed by the "minimum necessary information" principle.

5. Storage and Security of Information

5.1 Retention Period

We retain your information for as long as your account is active. If you request account closure, we are required to retain records of financial transactions and identity verification information for a period determined by legal obligations. Once that period has passed, the information is securely deleted or anonymized.

5.2 Security Measures

fbaze has put in place industry-standard technical and organizational measures to keep your information secure:

  • SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
  • Password hashing — your password is never stored in plain text
  • Two-Factor Authentication (2FA) support
  • Regular security audits and vulnerability testing
  • Access controls — only authorized staff can access specific information
  • Immediate alerts for suspicious logins or unusual activity

5.3 Your Responsibilities

Digital security is a shared effort. To keep your account secure, please use a strong and unique password, do not share your login details with anyone, and be careful when accessing your account on public Wi-Fi networks. If you notice any unusual activity, contact us immediately.

6. Your Rights

fbaze believes every user should have full control over their personal information. Your rights are described in detail below:

Right to Access

You may request a copy of the information we hold about you at any time.

Right to Rectification

If any of your information is incorrect or out of date, you may request that it be corrected.

Right to Erasure

You have the right to request deletion of your information beyond what is required by legal obligations.

Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly for marketing.

Right to Data Portability

You have the right to receive your information in a structured, readable format and to transfer it.

Right to Restrict Processing

In certain circumstances, you may request that processing of your information be temporarily suspended.

To exercise any of the rights above, please contact our support team. We will process your request promptly and with care.

7. Cookies and Similar Technologies

The fbaze website and application use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

7.1 Cookies We Use

  • Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions and managing security tokens.
  • Functional Cookies: Remember your preferences and settings, such as language preference and display settings.
  • Analytics Cookies: Used to understand how the platform is being used and to improve the service.
  • Security Cookies: Used to detect fraudulent activity and ensure account security.

7.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may limit some core functionality of the platform. You may not be able to log in to your account or carry out financial transactions.

8. Protection of Minors

fbaze strictly prohibits the use of its services by persons under the age of 21. We treat the protection of minors' privacy as a matter of the highest importance.

We follow an age verification process at the time of registration. If we suspect that a user is under the age of 21, we will immediately suspend the account and request additional documents for verification.

If you believe that a minor has created an account on our platform, please notify us immediately at [email protected].

For persons aged 21 and above only — fbaze is committed to preventing underage gaming and ensuring responsible gaming. Visit our Responsible Gaming page to learn more.

9. Changes to the Policy

fbaze reserves the right to update this Privacy Policy when necessary. For any significant changes, we will take the following steps:

  • The "Last Updated" date at the top of the page will be changed
  • For important changes, a notification will be sent to the registered email address
  • Users will be informed of changes when logging in to the platform

If you continue to use fbaze after changes are made, it will be considered that you have agreed to the updated Policy. We recommend that you review this Policy regularly.

10. International Data Transfers

As fbaze is an international platform, in some cases your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

  • All international data transfers are completed through encrypted channels
  • Third-party servers and data centers follow international security standards
  • The same standard of privacy protection is ensured from third parties through contractual terms
  • Data transfers are limited to purposes that are necessary for operating the service

If you have any questions about international data transfers, please contact us.

Contact Us Regarding Privacy

If you have any questions about your personal information or this Privacy Policy, our support team is available 24/7 to assist you.